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Each piece is meticulously crafted by hand using Australian clay on Gadigal land in our Sydney studio. Each piece may differ slightly due to its unique, handmade nature. Variations may include but are not limited to colour, texture, and size, though we strive to keep our pieces as uniform as possible, we ask that you embrace the the inevitable human touch received during the making process.
Our tableware is food safe and can be used in the microwave and dishwasher. Stoneware can withstand high temperatures, although sudden changes in temperature may cause thermal shock which can damage your piece. Always place very hot items onto either wood, cork or cloth and let them cool naturally.
We recommend washing with warm soapy water and a non-abrasive cloth/utensil to mitigate scratching and to maintain glaze integrity. To best maintain your piece, we suggest not leaving the unglazed underside of your dish sitting in highly pigmented food for any long duration of time to avoid colour transfer.
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Our hand-made ceramic tablewares are produced in small batches or made-to-order. Due to this, items are limited, we suggest you sign up to our newsletter at the bottom of our homepage to stay in the loop for when we do update our stock levels and to be the first to know about new releases.
Production times for made-to-order pieces can range from 4-6 weeks. -
All orders will be dispatched within 48 hours of placing your order online. This is with the exception of pre-orders / Made-to-order pieces.
AUS orders will take approximately 3-7 business days to arrive.
International orders will take approximately 7-14 business days to arrive.
All International orders will have shipping calculated at checkout and is dependent on your location.
Caitlin Robson Studio cannot be held responsible for delays caused by customs or late / missing deliveries.
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Each piece is handcrafted with care, we ask you select your piece thoughtfully as we do not offer refunds for change of mind.
All sculptural and functional works are final sale.
We ensure breakage is avoided by packaging all pieces thoroughly and securely. Each piece is insured for its full amount.
In the event of damaged goods, the carrier requires the following documentation from the receiver within 24 hours of receiving your package in order for Caitlin Robson studio to be reimbursed for any damage.
• Photograph of the box prior to opening, especially damaged boxes
• Take a photo of inside the box with all packaging materials unwrapped.
• Carefully unwrap the piece and take a photo.
• Take a photo of the damages claimed, including the entire piece, highlighting any specific areas to address.
Claims are handled on a case-by-case basis and insufficient evidence may result in your claim being rejected.
If you adhere to this policy, and the shipper agrees with the documentation, a replacement piece can be made otherwise there will be a charge to remake the piece.
Please note, it is the responsibility of the customer to cover shipping costs to dispatch their updated order upon return of goods.
Caitlin Robson Studio cannot be held liable for return parcels that are lost. In turn, we recommend returning the parcel using a registered postal service.
Caitlin Robson Studio reserves the right to deny a return if it does not meet our returns policy.
Please direct any questions or concerns regarding our Return Policy to hello@caitlinrobson.com.au or contact +61 401 949 488.